Terms & Conditions

Effective Date: September 01, 2026
Last Updated: September 01, 2026

Welcome to Laundry Hub. These Terms & Conditions govern your use of Laundry Hub’s residential and commercial pickup and delivery laundry services, recurring Wash Club services, and website.

By scheduling, purchasing, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Services

Laundry Hub provides pickup and delivery laundry services for residential and commercial customers. Services may include washing, drying, folding, pickup, delivery, recurring laundry service, and other laundry-related services offered by Laundry Hub.

Service availability, turnaround times, pricing, pickup and delivery windows, and service areas may vary.

Laundry Hub reserves the right to refuse service for items that may present a health, safety, contamination, equipment, or operational risk.

Pricing & Minimum Orders

Pricing is based on the service selected by the customer and may be calculated by weight, item, service frequency, or another agreed pricing structure.

Unless otherwise agreed in writing:

A $45 minimum order applies per service visit.
Additional fees may apply for special handling, expedited service, additional pickups, service outside our standard service area, or other requested services.
Commercial customers may be subject to separately agreed pricing, minimums, schedules, or service terms.

Laundry Hub reserves the right to update its pricing and fees. Changes will not retroactively affect services already completed.

Payment Terms

Payment is due prior to completion of delivery unless Laundry Hub has approved alternative payment terms in writing.

Customers are responsible for maintaining a valid payment method when required for recurring or scheduled services.

If a payment is declined, disputed, delayed, or otherwise not received when due, Laundry Hub reserves the right to withhold delivery, pause future service, or require full payment of the outstanding balance before providing additional services.

Pickup & Delivery

Customers are responsible for ensuring that laundry is accessible during the scheduled pickup window and that Laundry Hub has any necessary instructions for accessing the pickup or delivery location.

Pickup and delivery times are estimated windows and are not guaranteed exact arrival times. Traffic, weather, order volume, equipment issues, and other circumstances may affect service times.

Customers should not include valuables, cash, jewelry, important documents, electronics, or other non-laundry items inside laundry bags. Laundry Hub is not responsible for such items accidentally submitted with laundry.

Service Guarantee

Laundry Hub strives to handle every order with care and return items clean and properly processed according to the service selected.

While we make reasonable efforts to treat stains and provide high-quality cleaning, complete stain removal cannot be guaranteed.

Normal variations associated with laundering—including minor shrinkage, fading, color changes, or deterioration caused by the age, construction, material, or condition of an item—may occur.

Damage to Items

Laundry Hub exercises reasonable care when handling customer items.

Laundry Hub is not responsible for damage resulting from pre-existing conditions, including but not limited to weakened fabrics, loose seams, defective buttons or zippers, color bleeding, manufacturer defects, previous damage, or stains that cannot reasonably be removed.

Items without appropriate care labels, or items marked “hand wash only,” “dry clean only,” or otherwise requiring specialized care that are submitted as part of standard laundry service may be processed at the customer's risk unless special handling arrangements have been made in advance.

When Laundry Hub determines that reimbursement is appropriate for an item damaged while in our care, reimbursement will be limited to 50% of the item's current depreciated market value, taking into consideration the item's age, condition, original value, reasonable replacement value, and depreciation.

A purchase receipt or other proof of value is preferred when available but is not required for a claim to be considered.

Laundry Hub's maximum aggregate liability for all eligible damaged and/or lost items arising from any single order shall not exceed $350, regardless of the number, original purchase price, or replacement value of items included in the order.

For example, the 50% reimbursement calculation applies first, and the $350 maximum applies to the total amount of all eligible lost and damaged item claims associated with that order.

Claims regarding damaged items must be submitted in writing by text or email within 48 hours of delivery.

Lost Items

Laundry Hub takes reasonable precautions to prevent items from being misplaced or lost while in our care.

When Laundry Hub determines that reimbursement is appropriate for an item lost while under our control, reimbursement will be limited to 50% of the item's current depreciated market value, taking into consideration the item's age, condition, original value, reasonable replacement value, and depreciation.

A purchase receipt or other proof of value is preferred when available but is not required for a claim to be considered.

Claims for missing items must be submitted in writing by text or email within 48 hours of delivery.

High-Value & Specialty Items

Standard Laundry Hub wash-and-fold service is intended for ordinary household and commercial laundry and is not designed for high-value, luxury, collectible, irreplaceable, or specialty garments.

Customers should not submit an individual item with an original or replacement value greater than $500 without notifying Laundry Hub in writing before pickup and receiving confirmation that Laundry Hub will accept the item for service.

This includes, but is not limited to, designer clothing, luxury garments, specialty fabrics, formalwear, collectible items, custom-made garments, sentimental or irreplaceable items, and other unusually valuable property.

Laundry Hub reserves the right to refuse high-value or specialty items or recommend that the customer use a cleaner specializing in the particular garment or material.

Unless Laundry Hub expressly agrees otherwise in writing before service, high-value items submitted as part of standard laundry service remain subject to the liability limitations contained in these Terms & Conditions, including the 50% depreciated market value calculation and $350 maximum aggregate liability per order.

Customers are encouraged to use an appropriate specialty cleaner for garments requiring professional dry cleaning, restoration, preservation, or other specialized care.

Items Left in Pockets

Customers are responsible for checking and emptying all pockets before submitting laundry for service.

As a courtesy, Laundry Hub staff will make reasonable efforts to check pockets during processing; however, we cannot guarantee that every item will be identified or removed.

Laundry Hub is not responsible for the loss of or damage to personal belongings left in pockets, including cash, jewelry, pens, cosmetics, food, gum, electronics, keys, documents, or other items.

Laundry Hub is also not responsible for damage to clothing or other items caused by objects or substances left inside pockets or otherwise included with the customer's laundry.

Customer Laundry Instructions

Customers are responsible for communicating special laundry instructions, allergies, sensitivities, or known garment concerns before their order is processed.

Laundry Hub will make reasonable efforts to follow customer instructions. However, Laundry Hub cannot guarantee results when instructions conflict with garment care labels, manufacturer recommendations, safety requirements, or reasonable laundering practices.

Laundry Hub reserves the right not to follow an instruction that we reasonably believe could damage an item, our equipment, other customer property, or create a safety risk.

Health & Safety

Laundry Hub follows reasonable sanitation and handling practices and applicable health and safety requirements.

Customers must notify Laundry Hub before pickup if laundry contains or has been exposed to substances or conditions that could create a health or safety risk to our employees, contractors, equipment, or other customers' property.

Laundry Hub reserves the right to refuse or discontinue processing items that present an unreasonable biological, chemical, pest, contamination, or other safety risk.

Customers must notify Laundry Hub in writing before service of known allergies or sensitivities to detergents, fragrances, fabric softeners, or other laundry products.

Laundry Hub is not responsible for allergic reactions or sensitivities when the customer has not provided advance notice.

Cancellation & Schedule Changes

Cancellations or changes to a scheduled service must be made at least 24 hours before the scheduled pickup.

Cancellations or schedule changes made less than 24 hours before the scheduled pickup may result in a $45 cancellation fee.

If Laundry Hub arrives for a scheduled pickup or delivery and cannot reasonably complete the service because the customer is unavailable, laundry is inaccessible, or required access has not been provided, a $45 no-show fee may apply.

Recurring Wash Club Service

Wash Club is a recurring pickup and delivery laundry service scheduled weekly or at another frequency agreed upon between Laundry Hub and the customer.

Recurring service continues until the customer pauses or cancels the service.

Customers may pause or cancel recurring service by providing written notice by text or email at least 24 hours before their next scheduled pickup.

A cancellation made less than 24 hours before a scheduled pickup may result in a $45 cancellation fee.

Unless otherwise agreed, a $45 minimum order applies to each recurring service visit.

Laundry Hub may modify, suspend, or discontinue recurring service when necessary and will make reasonable efforts to notify affected customers.

Commercial Services

Commercial customers may be subject to separate pricing, pickup schedules, minimum volumes, invoicing arrangements, processing requirements, payment terms, and other conditions agreed upon in writing.

When a separate commercial service agreement exists, the terms of that agreement will control if they conflict with these general Terms & Conditions.

Unless otherwise stated in a separate written agreement, the damage, loss, claims, and liability limitations contained in these Terms & Conditions also apply to commercial services.

Force Majeure

Laundry Hub will not be responsible for delays, interruptions, or failure to perform services caused by circumstances reasonably beyond our control, including severe weather, natural disasters, government actions, utility outages, equipment failures, transportation disruptions, road closures, labor disruptions, emergencies, or other unforeseeable events.

Laundry Hub will make reasonable efforts to resume or reschedule affected services as soon as practical.

Website Use & Intellectual Property

The Laundry Hub website and its content are provided for informational, communication, and service-booking purposes.

Website content, including text, graphics, logos, branding, photographs, designs, service descriptions, and other materials owned by Laundry Hub may not be copied, reproduced, distributed, republished, or commercially used without prior written permission, except as permitted by applicable law.

Unauthorized use of the Laundry Hub name, logo, website content, branding, or other intellectual property is prohibited.

Changes to These Terms

Laundry Hub reserves the right to update or modify these Terms & Conditions as our services, pricing, policies, business operations, or legal requirements change.

Updated Terms & Conditions will be posted on our website with a revised “Last Updated” date.

The terms in effect at the time a service is scheduled or provided will govern that service unless otherwise agreed in writing.

Questions regarding these Terms & Conditions, claims, or Laundry Hub services may be directed to:

Laundry Hub LLC
Denver, Colorado

Phone: (303) 902-1661
Email: info@trylaundryhub.com